Careers at Moshtix

 

From Customer Service Representatives to Web Developers, our team consists of a diverse range of people. We are always on the look out for energetic and innovative people to join our highly experience and talented team. So if you love live music and events or seek a new challenge in the ticketing industry, drop us a line!

 

CASUAL ROLES

We could always use a helping hand filling casual positions. If you are interested in joining our buzzing Customer Service Team, email your CV to help@tixsupport.com

If you love the excitement of working at events, contact our casual staffing supplier Drake International on
13 14 48 and express your interest in working for us, tell them moshtix sent you!

 

 

CLIENT RELATIONSHIP MANAGER

 

Hi, we're moshtix, Australia's most trusted independent ticketing provider, specialising in live music and a broad range of entertainment events. We work with some of the country's most iconic entertainment events, exhibitions, festivals and venues, helping people discover and share the live entertainment they love.  


We're looking for a driven, service-oriented operator to support our vision to become Australasia's best ticketing and marketing services company. Reporting to the Head of Client Services and based in our head office in Sydney, you'll be responsible for overseeing the delivery of services to a number of our most valued clients. You'll also have the opportunity to provide input into the strategic direction of our business.  

 

KEY AREAS OF RESPONSIBILITY 


Client Relationship Management:

Provide exceptional day to day support to a range of key local and national clients covering music, consumer exhibitions, and cultural events. Tasks include full event-cycle planning and execution, forecasting, event building, programming marketing activities, face to face client interaction, and developing renewal strategies with the Head of Client Services.  

Event Day Management: 

Oversee the delivery of event day services for your clients. Responsibilities include liaising with the Event Services team on staff and equipment requirements, attending key events in the capacity of Relationship Manager, and supporting the Event Services team on an ad hoc basis for your clients' events. Attendance will be required at some, but not all of your clients' events.  

Business Support: 

Help other staff and departments during peak periods and provide cover for staff leave from time to time. Provide support to the Event Services team at key events where required. Having people in our team who recognise the importance of supporting one another is a key part of the culture of moshtix. 

Project Support: 

Play an active role in nominated key projects that we undertake from time to time to drive the business forward. This could include projects that involve improvements to our ticketing platform, reviews of operational processes, Culture Club projects, etc. We look to involve everyone in the business in a project at some stage to help us get the best outcome, and provide work variety to the team.   

Culture: 

Make a positive contribution to the culture of moshtix and look for ways to help us become Australia's employer of choice in the ticketing industry. Get involved in our Culture Club from time to time.

 

ABOUT YOU


The ideal candidate will have 3+ years' experience in the ticketing industry with a proven track record in managing and building long term quality relationships with key clients. You have a passion for events and a strong awareness of how our industry operates, allowing you to easily relate to staff, promoters, venues and ticket buyers alike. You understand the value of relationships in an industry like ours, and will roll your sleeves up whenever required to make sure our clients are serviced to the highest level at all times, and our reputation in market is constantly enhanced.   


You recognise the value of proactive face to face interaction with staff, clients, and industry peers, and are equally effective at managing up (management), across (clients, industry peers), and down, (junior staff, event day staff). You can demonstrate through previous experience how you could make a positive contribution to the culture of moshtix.  


In short, you're a proactive, responsive, and highly organised self-starter who takes great pride in what you do. You'll bring lots of positive energy to our workplace and to the experience our clients have with moshtix, and in return will be exposed to many opportunities to help you develop your skills and move your career forward.    

 

INTERESTED?  


A market competitive remuneration package would be offered to the successful candidate subject to experience and credentials. Interested candidates should send their CV to jobs@moshtix.com.au by April 14th 2017. Only shortlisted candidates will be contacted.

 

 

TICKETING PLATFORM SPECIALIST

 

Hi, we're moshtix, Australia's most trusted independent ticketing provider, specialising in live music and a broad range of entertainment events. We work with some of the country's most iconic entertainment events, exhibitions, festivals and venues, helping people discover and share the live entertainment they love.  


We're looking for a driven, eye for detail operator to support our vision to become Australasia's best ticketing and marketing services company. Reporting to the Head of Client Services and based in our head office in Sydney, you'll be responsible for event building services on our licensed software platform (Audience View).

 

 

KEY AREAS OF RESPONSIBILITY 


Event Building:

With an exceptional eye for detail you will be responsible for ticket event builds for both reserved seat and general admission events. Providing exceptional day to day support to our Client Relationship Managers on a range of key local and national clients covering music, consumer exhibitions, and cultural events you will be responsible to bring the event to life on our ticketing platform. 

Product Champion: 

You will be the point person for the software provider managing system upgrades and enhancements, escalation point for day to day platform support, trouble shooting, training and process management. You will also be charged with unlocking the full potential of the ticketing system to open up sales opportunities for our valued clients.

Business Support: 

Help other staff and departments during peak periods and provide cover for staff leave from time to time. Provide support to the Client Services team at key events where required. Having people in our team who recognise the importance of supporting one another is a key part of the culture of moshtix. You will also have the opportunity to manage a small handful of clients directly. 

Project Support: 

Play an active role in nominated key projects that we undertake from time to time to drive the business forward. This could include projects that involve improvements to our ticketing platform, reviews of operational processes, Culture Club projects, etc. We look to involve everyone in the business in a project at some stage to help us get the best outcome, and provide work variety to the team.   

Culture: 

Make a positive contribution to the culture of moshtix and look for ways to help us become Australia's employer of choice in the ticketing industry. Get involved in our Culture Club from time to time.

 

ABOUT YOU


The ideal candidate will have 3+ years' experience in the ticketing industry with a proven track record in managing and building long term quality relationships with key clients. You have a passion for events and a strong awareness of how our industry operates, allowing you to easily relate to staff, promoters, venues and ticket buyers alike. You understand the value of relationships in an industry like ours, and will roll your sleeves up whenever required to make sure our clients are serviced to the highest level at all times, and our reputation in market is constantly enhanced.   


You are a proactive, responsive, and highly organized and detailed self-starter who great pride in what you do. You'll bring lots of positive energy to our workplace and to the experience our clients have with moshtix, and in return will be exposed to many opportunities to help you develop your skills and move your career forward.

  

INTERESTED?  


A market competitive remuneration package would be offered to the successful candidate subject to experience and credentials. Interested candidates should send their CV to jobs@moshtix.com.au by 1st May 2017. Only shortlisted candidates will be contacted.

 

 

CUSTOMER SERVICE MANAGER

 

Hi, we're moshtix, Australia's most trusted independent ticketing provider, specialising in live music and a broad range of entertainment events. We work with some of the country's most iconic entertainment events, exhibitions, festivals and venues, helping people discover and share the live entertainment they love.  


We're looking for a driven, service-oriented Customer Service Manager to support our vision to become Australasia's best ticketing and marketing services company. Reporting to one of the Managing Directors and based in our head office in Sydney, you'll be responsible for overseeing and contributing to a successful and highly driven customer service team. You'll also have the opportunity to provide input into the strategic direction of our business.

 

 

KEY AREAS OF RESPONSIBILITY 


Customer Service Management:

Provide exceptional and proactive day to day support to a growing and dynamic customer service team. Tasks include casual staff hiring, rostering, budget forecasting, building relationships with key clients, maintaining our online Help Centre, knowledge of events and on-sales to provide correct information to your team, problem solving and support, and developing customer service strategies with the Leadership Team.  

Staff Training: 

Prepare and action staff training for new casual team members on 2 ticketing systems (Audience View and our own in house platform), our customer enquiry portal 'Zendesk', Microsoft Office software, phone system and training of new company features for long standing team members.

Department Support: 

Help other staff and departments during peak periods and provide cover for staff leave from time to time. Provide support to the Client Services team at key events where required. Having people in our team who recognise the importance of supporting one another is a key part of the culture of moshtix. You will also have the opportunity to manage a small handful of clients directly. 

Project Support: 

Help all moshtix departments by providing customer insight and customer service processes, and provide cover for when your Customer Service Coordinator is on leave. Having people in our team who recognise the importance of supporting one another is a key part of the culture of moshtix.

Culture: 

Make a positive contribution to the culture of moshtix and look for ways to help us become Australia's employer of choice in the ticketing industry. Get involved in our Culture Club from time to time.

 

ABOUT YOU


The ideal candidate will have 3+ years' experience in a similar role with a proven track record in managing and encouraging strong and positive team relationships. Experience in the ticketing industry will be highly regarded. You have a passion for providing excellent customer service and ideally an awareness of how our industry operates, allowing you to easily relate to staff, promoters, venues and ticket buyers alike. You understand the value of relationships in an industry like ours, and will roll your sleeves up whenever required to make sure our customers are serviced to the highest level at all times, and our reputation in market is constantly enhanced.

You recognise the value of proactive face to face interaction with staff and clients, and are equally effective at managing up (management), across (clients, industry peers), and down, (junior staff, casual staff). You can demonstrate through previous experience how you could make a positive contribution to the culture of moshtix.

In short, you're a proactive, responsive, and highly organised self-starter who takes great pride in what you do. You'll bring lots of positive energy to our workplace and to the experience our customers have with moshtix, and in return will be exposed to many opportunities to help you develop your skills and move your career forward.

  

INTERESTED?  


A market competitive remuneration package would be offered to the successful candidate subject to experience and credentials. Interested candidates should send their CV to jobs@moshtix.com.au by 3rd May 2017. Only shortlisted candidates will be contacted.