Careers at Moshtix

 

From Customer Service Representatives to Web Developers, our team consists of a diverse range of people. We are always on the look out for energetic and innovative people to join our highly experience and talented team. So if you love live music and events or seek a new challenge in the ticketing industry, drop us a line!

 

CASUAL ROLES

We could always use a helping hand filling casual positions. If you are interested in joining our buzzing Customer Service Team, email your CV to help@tixsupport.com

If you love the excitement of working at events, contact our casual staffing supplier Drake International on
13 14 48 and express your interest in working for us, tell them moshtix sent you!

 

 

HEAD OF MARKETING & COMMUNICATIONS

 

Hi,

We're moshtix. We market and sell tickets to the very best live music and entertainment events in Australia, working with the most respected event organisers in the country, across music, exhibitions, festivals and live entertainment venues. Our mission is to break down the barriers between the performer and the fan, and help people discover and share the live entertainment they love.

  


We're looking for a driven, dynamic and creative marketer to join our growing national team and share our obsession to deliver the best ticketing, marketing and technology services in market. Reporting to the Managing Director, you'll join the leadership team alongside the Heads of Client Services, Business Development, Design, Technology and Ad Sales, and be in charge of inspiring three direct reports, all based at moshtix HQ in Sydney's CBD.

 

You'll be the driving force behind the ongoing development and promotion of the moshtix brand, including planning and strategy, customer and client communications, new product development, sponsorship activations, and public relations. We want you to amplify the energetic, passionate, responsive, nimble and forward-thinking brand we are, showcasing how we bring value to the events industry eco-system, and act as a champion of the fan.

 

KEY AREAS OF RESPONSIBILITY 


Business Development:

Play a key role in our national business development activities alongside the Managing Director and Business Development Manager, including creating collateral, networking activities and activations, and providing insights to our clients.

  

Brand Management & Partnerships: 

Manage brand sponsorships, industry partnerships and budgets, positioning the moshtix brand as a positive contributor that delivers value to our industry.

  

Marketing Channels & PR: 

Oversee the continued development, utilisation, and assessment of our various marketing channels to drive new customer and client acquisition. This will include B2B and B2C marketing strategies with a heavy digital focus on remarketing, social media, SEO/SEM etc.

Drive the PR strategy for the business, creating new opportunities and increasing positive awareness of the moshtix brand in market.

 

Project Management: 

Lead our Data Strategy project and play an active role in the various transformational projects that make up our technology pipeline.

   

Culture: 

Proactively contribute to the culture of moshtix and look for ways to help us become Australia's employer of choice in the ticketing industry. Team-fit is our first criteria when considering people to join the moshtix family!

 

ABOUT YOU


You're a passionate marketer, with a love for live music, and entertainment in general. With a hunger to grow and learn, you'll be a self-starter and great team player that contributes to the wider objectives of the business. You understand the importance of relationship building, are fast on your feet, and have a keen eye for detail especially when it comes to analytics to produce actionable insights. You're incredibly organised and can juggle tasks like a pro, taking pride in your work, your team and the brand.

   


MUST HAVES

  • 5+ years' experience in a digital marketing (music, entertainment or events experience will give you a leg up)
  • Tertiary qualifications in marketing, communications or something similar
  • Experience managing others, with a highly motivating and outgoing attitude
  • Be creative and unafraid to present new ideas
  • Excellent communication and writing skills
  • Organised and results-driven


Above all, we want someone who is the right cultural fit for our company. In return for your contribution, drive and passion you'll be rewarded with a fun, energetic and supportive team environment that values career development and growth, as well as Fri-yay lunches and 4pm beers.

   

 

INTERESTED?  


A market competitive remuneration package would be offered to the successful candidate subject to experience and credentials. Interested candidates should send their CV to jobs@moshtix.com.au. Only shortlisted candidates will be contacted.

 

 

TICKETING PLATFORM CHAMPION

 

Hi there,

We're moshtix. We market and sell tickets to the very best live music and entertainment events in Australia, working with the most respected event organisers in the country, across music, exhibitions, festivals and live entertainment venues. Our mission is to break down the barriers between the performer and the fan, and help people discover and share the live entertainment they love. 


We're looking for a driven, detail oriented and technical operator to join our growing national team and share our obsession to deliver the best ticketing, marketing and technology services in market. Reporting to the Head of Client Services and based in our head office in Sydney, you'll be the champion of our licensed software within the business, guide the team of best practice and deliver complex ticketing solutions for some of our most important clients.  

 

 

KEY AREAS OF RESPONSIBILITY 


Event Building:

With an exceptional eye for detail, you'll be responsible for both reserved seat and general admission event builds. You'll deliver exceptional day to day support to our Client Relationship Managers on a range of key local and national clients covering music, consumer exhibitions and cultural events, and bring them to life on our ticketing platform

Product Champion: 

You'll be driving and managing system upgrades and enhancements, be the escalation point for day to day platform support, trouble shooting, training and process management. You'll work with the Design team to unlock the full potential of the ticketing system and open up sales opportunities for our valued clients.

Business Support:

Help other staff and departments during peak periods, provide cover for staff leave and support for Client Services at key events when needed. Having people in our team who recognise the importance of supporting one another is a key part of the culture of moshtix. You'll also have the opportunity to manage a handful of clients if you're up for it.

Project Support: 

Play an active role in key projects including platform improvements, a ground-up review of some of our key internal processes, and developing outstanding training plans. We look to involve everyone in the business in a project at some stage to help us get the best outcome, and provide work variety to the team.   

Culture: 

Make a positive contribution to the culture of moshtix and look for ways to help us become Australia's employer of choice in the ticketing industry. Get involved in our Culture Club from time to time!

 

ABOUT YOU


You have a technical background, you're a whiz on a computer and are methodical yet meticulous with your work. You love live music and entertainment, have a passion for events and a strong awareness of how computer systems operate, and have a knack for finding innovative and creative solutions. You understand the value of relationships, and will roll your sleeves up whenever required to make sure our clients and staff are serviced to the highest level at all times, and our reputation in market is constantly enhanced.  


You are a proactive, responsive, highly organised and detailed self-starter who takes great pride in what you do. If you have experience in ticketing, events and/or qualifications in computer systems, you'll be ahead of the game. You'll bring lots of positive energy to our workplace and to the experience our clients have with moshtix, and in return you'll be rewarded with a fun, energetic and supportive team environment that values career development and growth, as well as Fri-yay lunches and 4pm beers. 

  

INTERESTED?  


A market competitive remuneration package would be offered to the successful candidate subject to experience and credentials. To apply, send a cover letter telling us why you'd be the perfect fit and your CV to jobs@moshtix.com.au by June 1st 2017. Only shortlisted candidates will be contacted.

 

 

CUSTOMER SERVICE MANAGER

 

Hi, we're moshtix, Australia's most trusted independent ticketing provider, specialising in live music and a broad range of entertainment events. We work with some of the country's most iconic entertainment events, exhibitions, festivals and venues, helping people discover and share the live entertainment they love.  


We're looking for a driven, service-oriented Customer Service Manager to support our vision to become Australasia's best ticketing and marketing services company. Reporting to one of the Managing Directors and based in our head office in Sydney, you'll be responsible for overseeing and contributing to a successful and highly driven customer service team. You'll also have the opportunity to provide input into the strategic direction of our business.

 

 

KEY AREAS OF RESPONSIBILITY 


Customer Service Management:

Provide exceptional and proactive day to day support to a growing and dynamic customer service team. Tasks include casual staff hiring, rostering, budget forecasting, building relationships with key clients, maintaining our online Help Centre, knowledge of events and on-sales to provide correct information to your team, problem solving and support, and developing customer service strategies with the Leadership Team.  

Staff Training: 

Prepare and action staff training for new casual team members on 2 ticketing systems (Audience View and our own in house platform), our customer enquiry portal 'Zendesk', Microsoft Office software, phone system and training of new company features for long standing team members.

Department Support: 

Help other staff and departments during peak periods and provide cover for staff leave from time to time. Provide support to the Client Services team at key events where required. Having people in our team who recognise the importance of supporting one another is a key part of the culture of moshtix. You will also have the opportunity to manage a small handful of clients directly. 

Project Support: 

Help all moshtix departments by providing customer insight and customer service processes, and provide cover for when your Customer Service Coordinator is on leave. Having people in our team who recognise the importance of supporting one another is a key part of the culture of moshtix.

Culture: 

Make a positive contribution to the culture of moshtix and look for ways to help us become Australia's employer of choice in the ticketing industry. Get involved in our Culture Club from time to time.

 

ABOUT YOU


The ideal candidate will have 3+ years' experience in a similar role with a proven track record in managing and encouraging strong and positive team relationships. Experience in the ticketing industry will be highly regarded. You have a passion for providing excellent customer service and ideally an awareness of how our industry operates, allowing you to easily relate to staff, promoters, venues and ticket buyers alike. You understand the value of relationships in an industry like ours, and will roll your sleeves up whenever required to make sure our customers are serviced to the highest level at all times, and our reputation in market is constantly enhanced.

You recognise the value of proactive face to face interaction with staff and clients, and are equally effective at managing up (management), across (clients, industry peers), and down, (junior staff, casual staff). You can demonstrate through previous experience how you could make a positive contribution to the culture of moshtix.

In short, you're a proactive, responsive, and highly organised self-starter who takes great pride in what you do. You'll bring lots of positive energy to our workplace and to the experience our customers have with moshtix, and in return will be exposed to many opportunities to help you develop your skills and move your career forward.

  

INTERESTED?  


A market competitive remuneration package would be offered to the successful candidate subject to experience and credentials. Interested candidates should send their CV to jobs@moshtix.com.au. Only shortlisted candidates will be contacted.